Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Havn Housing LLC ("Havn," "we," "us," or "our") governing your access to and use of the Havn platform at havnhousing.com.

By creating an account or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Havn's role is limited to:

• Providing the technology platform to connect tenants and landlords
• Processing payments through Stripe, Inc.
• Holding security deposits in escrow through Stripe
• Facilitating in-platform messaging and document storage

All lease agreements are solely between the tenant and landlord. Havn does not guarantee the accuracy of listing information, the conduct of any user, or the condition of any property.

You must be at least 18 years of age to use our Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

Our Service is intended for use in the United States only. Users are responsible for compliance with all applicable local laws and regulations in their jurisdiction.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate, complete, and up-to-date information when creating your account
• Notify us immediately of any unauthorized use of your account
• Not share your account credentials with any third party
• Not create more than one account per person

We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or are associated with fraudulent activity.

Landlords who create listings on Havn represent and warrant that:

• They have the legal right to rent the property listed
• All listing information — including photos, pricing, amenities, and availability — is accurate and not misleading
• The property is in a habitable condition that meets applicable housing codes
• The listing and any associated lease agreement comply with all applicable fair housing laws, including the Fair Housing Act (42 U.S.C. § 3601)
• Any uploaded lease agreement is legally compliant with the laws of the state where the property is located

For Tenants

Tenants may submit applications to multiple listings simultaneously. Submitting an application does not guarantee a booking. A booking is only confirmed once the landlord accepts the application, the tenant confirms the offer, and payment is successfully processed.

By submitting an application, you agree that your profile information (name, school, employer, and application message) will be shared with the landlord of that listing.

For Landlords

Landlords must upload a valid lease agreement before accepting a tenant application. Accepting an application sends a formal offer to the tenant with a 48-hour confirmation window. Landlords may not accept more applications than the listed maximum occupancy.

Lease Acknowledgment

Before payment is processed, tenants must acknowledge that they have read and agree to the lease agreement provided by the landlord. This acknowledgment constitutes electronic acceptance of the lease under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001).

When a booking is confirmed, the tenant is charged:

• Prorated rent — calculated as (stay days ÷ 30) × monthly price
• Security deposit — equal to one month's rent, held in escrow by Stripe
• Platform fee — 8% of total rent, charged to the tenant, non-refundable after the applicable cancellation window

Landlords receive their payout (rent minus the 8% platform fee) on the tenant's check-in date via their connected Stripe Express account. Landlords must complete Stripe Connect onboarding before receiving any payouts.

All prices are displayed and charged in US dollars.

All bookings are subject to Havn's Moderate Cancellation Policy. Refunds are calculated based on the time between cancellation and the check-in date:

All cancellations must be submitted through the Havn platform. Refunds are processed by Stripe to the original payment method within 5–10 business days.

Security deposits are held in escrow by Stripe and are separate from rent. The security deposit is equal to one month's rent for all bookings.

After the stay is completed, landlords have 30 days to return the deposit or provide an itemized written statement of deductions. Permissible deductions include unpaid rent, damage beyond normal wear and tear, and cleaning costs if the property is returned in materially worse condition than received.

In Texas, landlords who fail to return the deposit or provide an itemized statement within 30 days may forfeit the right to retain any portion of the deposit and may be liable to the tenant for damages under Texas Property Code §92.109.

Tenants are encouraged to document the condition of the property at check-in by submitting timestamped photos through the Havn platform within 24 hours of arrival.

You agree not to use the Havn platform to:

• Post false, misleading, or inaccurate listing information
• Discriminate against any user based on any protected class under applicable law
• Circumvent Havn's payment system by arranging direct cash payments or bank transfers for bookings facilitated through the platform
• Share personal contact information (email, phone number) through in-platform messaging
• Create fake accounts or misrepresent your identity, school, or employer
• Sell or transfer your account to another person
• Use the platform for any illegal purpose or in violation of any applicable law
• Harass, threaten, or abuse other users
• Attempt to scrape, reverse engineer, or otherwise extract data from the platform

Violations may result in immediate account suspension or termination and, where applicable, reporting to law enforcement.

All communication between tenants and landlords must take place through Havn's in-platform messaging system. Email addresses, phone numbers, and other personal contact information must not be shared through the messaging system.

By using the platform, you consent to receive transactional emails from Havn (booking confirmations, offer notifications, payment receipts, and similar communications). You may opt out of marketing communications at any time.

The Havn platform, including its design, code, trademarks, and content created by Havn, is the property of Havn Housing LLC and is protected by applicable intellectual property laws.

By uploading photos, listing descriptions, or other content to the platform, you grant Havn a non-exclusive, royalty-free license to use, display, and reproduce that content for the purpose of operating and promoting the Service.

You represent that you own or have the right to use any content you upload, and that such content does not infringe any third-party intellectual property rights.

To the maximum extent permitted by applicable law, Havn Housing LLC and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Havn's total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid to Havn in the 12 months preceding the claim.

The Service is provided "as is" without warranties of any kind, express or implied. Havn does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Informal Resolution

Before initiating any formal proceedings, you agree to contact us at sakethpasumarti@gmail.com and attempt to resolve the dispute informally for at least 30 days.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes that proceed to litigation shall be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

Arbitration

Any dispute not resolved informally shall be resolved by binding arbitration on an individual basis. You waive any right to participate in class-action proceedings. This arbitration clause does not apply to claims for injunctive relief or enforcement of intellectual property rights.

We may update these Terms from time to time. We will notify you of material changes by email and by updating the "Last updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

If you have any questions about these Terms, please contact us:

• By email: sakethpasumarti@gmail.com
• By visiting: havnhousing.com/contact